If you type ‘survey software’ into Google, you will be presented several alternatives – for example, Qualtrics, QuestionPro, SmartSurvey, SoGoSurvey, SurveyGizmo, SurveyMonkey, SurveyPlanet and SurveySparrow.

I heard someone at a US conference in 2001 say that by 2010 there will be no more paper surveys; all surveys will be online. Predictions are dangerous, and the speaker was wrong, of course.

Online data collection has become the most common methodology for most market research surveys around the world. However, in some countries, for example, in Asia Pacific, where we operate extensively, data collection online still represents less than 50% of all fieldwork.

In my experience, I find that most people who buy research software spend most of their time considering the look and feel of the software and the features it contains…What is often given little or no consideration is how productive the staff using the software will be.

Market research software products have expanded over the last 20 years….there are software packages or platforms that cover one or more of these different tasks. Should you buy and end-to-end product?

For too long, research agencies have produced tables, counts and percentages from their survey data and then used different methods to put those figures into reports in the forms of tables, charts and other infographics.

Our webinar, Choosing the right software for market research (running time: 47 minutes), was a change from our usual webinar themes. The webinar discussed the 14 key things that we think you should consider when buying software…

As a seller of software for market research, you might think it is difficult for me to be objective in offering advice to potential buyers about what matters most in that purchase decision (continued from Part 1).

As a seller of software for market research, you might think it is difficult for me to be objective in offering advice to potential buyers about what matters most in that purchase decision.

Market research has adopted technology at varying speeds in its history, often at a different rate to other industries. Why is this? Is it important? CAPI, CAWI, CATI, tabulations, reporting and dashboarding all pose different wants and needs.